Dear Customers,
Vietjet Air announces : Currently, Shipping Regulations issued 04 times and supplemented with a number of content changes as follows :
* Adjust the Terms and refused transport limitations ( Section 7 : Refusal and shipping constraints )
7.3 Passengers limited mobility / Special Assistance : For safety reasons , we can only carry over a maximum of 5 flight passengers limited mobility and service requirements wheelchair in the airport ( Ramp ) . In certain circumstances , we may request that passengers have come to . Depending on the service conditions of the airport , we may have to refuse carriage if you can not up and down stairs or aircraft with the aid of chaperones .
Charter transportation VIETJET AIR1.jpg
Passengers who require special assistance or sick passengers , including those required under surveillance or medical assistance on board , need to notify us at least 48 hours before the scheduled departure time is pre-arranged for us to kind of special support equipment as required and passengers may have to pay a fee as prescribed by unit provides equipment , if the equipment has been provided and charged by 3rd party . Failure to notify us will have no consequences equipment when you arrive at the airport and you will be denied transportation .
* Additional waive cancellation deferred compensation ( Section 9 : Calendar flight cancellations )
9.2 Disclaimer cancellations , schedule changes : We are exempted from responsibility for cancellations or schedule changes in the following cases :
a. If the passenger has notified 24 hours prior to the scheduled departure time , passengers are not registered or address , contact phone number or no contact with passengers at the address , contact phone number registration
b . Passengers are arranged itineraries to destinations of scheduled flights were canceled with no time to the expected arrival time of the flight has been confirmed place on 3 hours, in the case of scheduled destinations flights were canceled as transit point in the journey of passengers , passengers are arranged to point to the journey time to less than expected arrival time of 6 hours.
c . Cancellations , schedule changes due to objective reasons , including weather conditions , security threats affecting flight safety operators ; flight can not comply with the decisions of the state bodies competent but no fault of the carrier ; technical problems occur during the operation of aircraft , from the time the aircraft commander sign ready to receive aircraft flight until the end of the flight , due to armed conflict , political instability , strikes , airport closed , the service provider can not provide related services for the flight or other unforeseen circumstances .
Wishing you health and success !
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